A NICE CUP OF TEA AND A SATDOWN (was Mary Portas thinks we need high street management)

Mary Portas thinks we need high-street management teams to reverse the decline of the high street.

Yes folks, Mary Portas thinks we need more managers.

That’s right, folks, Mary Portas thinks managers make things better.

Aaaw, bless.

…tbc…

oh…hold on…

She’s not saying that. the headline is crass. blame the media, for, she’s not saying that. the headline is crass. oversimplifying. its what they do. bears say mass in the woods, popes use improvised woodland latrines, and the media sensationalise, simplify and distort. duh.

now

you really shouldn’t let me listen to the ‘Today’ programme

(its on Radio 4 in the morning, pre-9 am, folks, if you are instead listening to banging chewns on Radio Noise FM)

why not? why shouldn’t arthur be allowed to listen to ‘Today’?

because he rants off like this.
so

Mary Portas is on the radio. I am shouting at the radio, because she is right, and WRONG!

2 points:

1. not that kind of manager!

memo to self – write a piece on kids of managers, good non-managerialist managers versus bad managerialist managers. need to do this soon, before I get attacked by managers.\\

2. she thinks the goal should be footfall.

It’s not about bring back shops or less supermarkets its about do anything to get more feet on the street. and its not about organic markets its about barnsley market

I agree.

3. ANDNOTBUT

AND

she then goes on to say ‘so we have to relax planning laws’.

AARGH. ‘FREE UP SOME OF RED TAPE.’

why aargh?

because its the old mistake, good understanding, rubbish solution.

Mary Portas, has, I reckon, got a good understanding of what went wrong, and has been convinced to support a certain solution (relax planning law).

Who thinks letting developers do what they like is a good idea? no one, apart from developers, their partners and the politicians who are their paid-for friend (who thinks spending more on youth clubs? no one except, youth, unemployed youth workers, and the national yoof bureau). That won’t happen , because youth clubs HAVE NO INFLUENCE. Who thinks we should spend more on under 5s? on adventure playgrounds? you get the drift)

so

Oldest game in the book: analyse a complex problem, do a good job, then allow vested interests to pick one solution.

newsflash: if a problem is complex, rather than complicated or simple or wicked, THERE IS NO ONE SOLUTION.

(I wrote a book about this – ‘Navigating Complexity: the essential guide to complexity theory in business and management’.that book sort of scratched the surface. since then, 15 years ago, some smarter management consultant than me have deveoped some useful tools. ASK ME )

so

if you only implement one solution to a complex problem, then it won’t work and you are wrong.

simples,

that’s what we got from Labour with Surestart and family tax credit. That’s what Alan Milburn MP ex-Labour minister of something, thinks (also on radio just now). Alan thinks we need to spend more on under-5s services. Great analysis, Alan, wrong answer because it’s a single solution to a complex problem. These won’t go away. the world is ever more complex.

So are we all doomed? nope, probably. What is to be done?

Well, how about ‘SOCIAL ARGUMENT TECHNOLOGY’.

What is that? it is a way of working together to work on complex problems. it is a methodology by which 70 people could meet for 4 hours (Watford BGOP workshop 1999) and everybody could be heard and the complex problem better understood. When they next meet they could come up with some small actions to take. and so on. No big single wrong answer, many small answers, some of which will work, some of which won’t.

The process has a simple acronym, MLTQ: ‘many little things quickly’ (technically MLTQfb, fb = fed back, abbreviated to be reminiscent of TQM).

Who needs ‘SOCIAL ARGUMENT TECHNOLOGY’?

Everybody, but specifically small movements with no money who want to make a difference, like the UK Play lobby.

I will write more about SAT (Social Argument Technology), but for now I will merely point out, that some wise person, probably your mum, said there are few problems that can’t be made better with a nice cup of tea and a sit down (and biscuits). Heck, there’s even a website for that, because there is now a WEBSITE FOR EVERYTHING:

http://www.nicecupofteaandasitdown.com/

I’m saying that complex problems can only be made better with a nice cup of tea and a SAT down. and biscuits.

what is a ‘SATdown’?

it is a special meeting, in which we sit down together and use Social Argument Technology to have an arguement, nicely, listening to each other, not focussing on anyone problem or anyone solution, and stuff like that.

more on SAT later.

ASK ME.

———————————————————————————–

http://www.guardian.co.uk/business/2011/dec/11/mary-portas-high-street-management-teams

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